A lot of people complain about certain gadgets quality. They
will purchase an affordable gadgets but not sure about the quality. That’s why
we have certain warranties for each product. The most affordable phone in the
country which is Cherry Mobile has its Warranty Policy and today I will discuss
each policy.
Two Categories of in warranty units.
A.
7 days DOA (Dead on Arrival Unit)
For defective units which fall under the “7 Days DOA
Warranty Policy” (from the date of
purchase to the 7th day) our dealers are allowed to exchange
or replace the unit instantly if
proven to be defective or malfunctioning, provided the
casing of the unit has no scratches or hit
marks. In case the units’ casing has scratches or hit marks,
replacement will not be considered
but instead the unit will be sent to VCCSI Technical
Department for repair.
B.
Beyond 7 Days to One (1) Year Warranty
For the defective units which fall under the “Beyond 7 Days
DOA Warranty Policy” (from
date of purchase to one year), dealers need to send the
defective unit to VCCSI for repair. If
VCCSI fails to repair the unit, they will have to replace
the unit’s PCB board instead.
The warranty explain that if within 7 days replacement can
be made and the second part is beyond 7 days to 1 year it is covered for
repair.
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