Wan Configuration Connection is Empty. Netcomm

Setting up a modem is very easy you do have a wizard to guide you step by step or an auto detect that will determine your type of connection. Netcomm modem  will show you just a basic set up or a quick set up and putting the username and password from the service provider will connect you automatically. This morning a very rare case that I got from a caller who is trying to set up his modem. Clicking on Quick Setup a message will show up “Wan Configuration Connection is Empty.”  Looking on advance setting and checking the

configuration a WAN is listed but Netcomm modem cannot recognized the settings.  Basic troubleshooting for the modem like hard reset – Pressing the reset button on the modem for 5-10 sec. Power cycle and even configuring the advance settings error still comes up. Updating the firm ware could help or if the modem is still under warranty you can call Netcomm or visit the netcommwireless.com