I was browsing to Globe website and found a troubleshooting flow. Various issue and problems are on the site and today lets look at SMS issues. Troubleshooting for cannot receive SMS the site will ask you some question a yes or no. Here’s the flow of troubleshooting. Are you currently out of the country? Do you have a signal? Please switch off your mobile for 30 seconds, then switch it back on to refresh its network connection. After restarting your Mobile, were you able to receive SMS? Check your phone settings.
1. Call Barring should not be active. 2. Inbox should not be full. Delete some messages. 3. Airplane or Flight Mode should be turned off. Please check sender number format. Format should be 11 digit number or "+ or 00"+country code+area/access code+number SMS Examples: 09171234567 Were you able to receive SMS now? Insert your SIM card into another phone (it can be a Globe issued phone or an open line phone) and check if you will receive an sms. Were you able to receive SMS? Insert your SIM card into another phone (it can be a Globe issued phone or an open line phone) and check if you will receive SMS. If the other Globe SIM receives SMS, your SIM needs replacement. That’s the complete TS list for Globe Unable to received SMS. Phone cannot receive SMS
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