It is a common call driver that Windows computer or any
other device would not connect to a modem or Netcomm modem. The first thing that
you need to check is the wifi signal if it
is ON. Most modem have a status light to determine if the ppp, wifi and
power are activated. It will show a blinking or flashing light it may label
differently and some modem manufacture use image or icon.
Today I got a call from a user who cannot connect his
windows 7 and 8 on the modem but apple and android devices are connected.
Here’s the scenario Ipad, Mac and iphone
can detect the wireless modem but windows 7 and 8
cannot detect the network . The caller already reboots the modem but no avail the Windows OS are working fine since it can detect other network around but not the default connection. The caller said that its working fine this morning and no changes on the computer. I was about to reset the modem when suddenly I thought of just changing the channel it could be windows need a different channel. The Netcom modem default channel is set to auto and changing it to 6 or 11 can possibly resolve the issue Here’s how:
Log on to modem
interface 192.168.1.1
Go to wireless and click on advance . Use the drop down box
to change the channel
After rebooting the modem it works. A very simple
troubleshooting steps for Netcomm modem and Windows operating system.
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